California Privacy Notice at Collection

Last updated: June, 2026

This California Privacy Notice at Collection (“California Notice”) applies to California residents who visit www.norterrapouches.com, create an account, place an order, communicate with us, subscribe to marketing, or otherwise interact with Norterra Pouches.

Norterra Pouches is operated by Norterra Pouches LLC, referred to in this California Notice as “Norterra Pouches,” “Norterra,” “we,” “us,” or “our.”

This California Notice explains the categories of personal information we may collect, the purposes for which we use that information, the categories of third parties to whom it may be disclosed, and the privacy rights available to California residents.

For additional information about our privacy practices, please review our full Privacy Policy at:

1. Personal Information We Collect

The personal information we collect depends on how you interact with Norterra Pouches. We may collect the following categories of personal information.

A. Identifiers

This category may include:

• Full name.

• Alias or username.

• Postal address.

• Billing address.

• Shipping address.

• Email address.

• Telephone number.

• Account name.

• Customer identification number.

• Internet Protocol address.

• Device identifiers.

• Online identifiers.

• Date of birth.

• Information contained in government-issued identification.

We may use identifiers to create and manage customer accounts, verify age and identity, process orders, provide customer support, prevent fraud, communicate with customers, and comply with legal obligations.

B. California Customer Records Information

This category may include:

• Name.

• Address.

• Telephone number.

• Government-issued identification information.

• Payment information.

• Billing information.

• Credit or debit card details processed by our payment providers.

• Purchase and delivery information.

Complete payment-card information is generally collected and processed directly by our third-party payment service providers. Norterra Pouches does not ordinarily receive or store complete payment-card numbers.

C. Commercial Information

This category may include:

• Products purchased.

• Products considered or viewed.

• Order history.

• Purchase frequency.

• Shopping preferences.

• Abandoned-cart information.

• Refund and cancellation history.

• Customer-service history.

• Promotions or discounts used.

• Other purchasing or consuming tendencies.

We use this information to process orders, provide customer support, improve our product selection, prevent abuse of promotions, personalize the shopping experience, and better understand customer preferences.

D. Internet or Other Electronic Network Activity

This category may include:

• Browsing history on our website.

• Search history on our website.

• Pages viewed.

• Products viewed.

• Links selected.

• Interactions with advertisements.

• Referring website or source.

• Browser type.

• Device type.

• Operating system.

• Internet Protocol address.

• Session information.

• Cookie and tracking-technology information.

• Date and time of website access.

• Website performance and diagnostic information.

We use this information to operate and secure our website, understand how customers use our services, remember customer preferences, detect fraud, improve website performance, measure advertising, and provide relevant content.

E. Geolocation Information

We may collect general or approximate location information based on an Internet Protocol address, delivery address, billing address, or device settings.

We do not intentionally collect precise geolocation information unless it is necessary for a specific feature and appropriate notice or permission is provided.

We may use approximate location information to determine product availability, apply location-based restrictions, calculate taxes, prevent fraud, and comply with state or local requirements.

F. Inferences

We may draw inferences from customer activity and other information to create a profile reflecting possible:

• Product preferences.

• Flavor preferences.

• Nicotine-strength preferences.

• Shopping interests.

• Purchasing patterns.

• Likelihood of responding to a particular offer.

• Fraud or transaction risk.

We may use these inferences to improve our services, personalize content, recommend products, measure advertising, and prevent fraudulent activity.

G. Sensitive Personal Information

Depending on how you interact with us, we may collect or process sensitive personal information such as:

• Account login credentials.

• Government-issued identification information.

• Date of birth.

• Payment-card or financial account information.

• Precise geolocation, when specifically enabled.

• Information used to verify age or identity.

Sensitive personal information is used only as reasonably necessary to provide requested services, verify customer eligibility, process payments, prevent fraud, maintain account security, and comply with legal obligations, unless we provide additional notice and obtain any consent required by law.

H. Age and Identity-Verification Information

Because our products are restricted to adults aged 21 and older, we or our age-verification provider may collect:

• Name.

• Date of birth.

• Address.

• Telephone number.

• Email address.

• Government-issued identification.

• Identification document images.

• Verification results.

• Device and fraud-prevention information.

• A photograph or facial image when required by the verification process.

Biometric notice: If our age-verification provider uses facial matching, facial geometry, or another form of biometric processing, the provider’s privacy notice and consent process will apply. Norterra Pouches does not use biometric information for advertising purposes.

2. Sources of Personal Information

We may collect personal information from the following sources:

Directly from You

For example, when you:

• Visit our website.

• Create an account.

• Place an order.

• Complete age verification.

• Contact customer support.

• Submit a review.

• Subscribe to email or text marketing.

• Participate in a survey, promotion, or giveaway.

• Request a refund or cancellation.

• Submit a privacy request.

Automatically Through Our Website

We may collect information automatically through:

• Cookies.

• Pixels.

• Tags.

• Software development kits.

• Server logs.

• Analytics technologies.

• Advertising technologies.

• Fraud-detection tools.

• Similar tracking technologies.

From Service Providers and Business Partners

We may receive information from:

• Payment processors.

• Age and identity-verification providers.

• Shipping and fulfillment providers.

• Fraud-prevention providers.

• Customer-support platforms.

• Website-hosting providers.

• Analytics providers.

• Advertising and marketing providers.

• Social-media platforms.

• Email and text-message providers.

From Publicly Available Sources

We may receive information from government records, public databases, sanctions lists, address-verification sources, or other publicly available information when necessary for verification, fraud prevention, or legal compliance.

3. Purposes for Collecting and Using Personal Information

We may collect, use, or disclose personal information for the following business and commercial purposes:

• Operating and maintaining our website.

• Creating and managing customer accounts.

• Processing and fulfilling purchases.

• Processing payments.

• Calculating taxes and shipping charges.

• Verifying customer age and identity.

• Determining whether products can be delivered to a location.

• Providing order confirmations and shipment updates.

• Responding to customer-service inquiries.

• Processing cancellations, returns, refunds, or disputes.

• Detecting and preventing fraud or unauthorized transactions.

• Protecting our customers, website, payment providers, and business.

• Enforcing purchase limits and preventing unauthorized resale.

• Maintaining website and account security.

• Remembering customer preferences.

• Personalizing products, content, and recommendations.

• Measuring website traffic and performance.

• Conducting analytics and market research.

• Improving our products, services, and customer experience.

• Sending marketing communications when permitted.

• Measuring and improving advertising campaigns.

• Maintaining business and transaction records.

• Investigating suspected violations of our policies.

• Establishing, exercising, or defending legal claims.

• Complying with applicable legal, regulatory, tax, accounting, and reporting obligations.

• Responding to lawful requests from courts, regulators, government agencies, or law enforcement.

We do not use personal information for purposes that are materially different from, unrelated to, or incompatible with the purposes described in this California Notice without providing additional notice when required.

4. Disclosure of Personal Information

We may disclose personal information for legitimate business purposes to the following categories of third parties:

Service Providers and Contractors

These may include:

• Shopify and website-service providers.

• Cloud-hosting providers.

• Payment processors.

• Age-verification providers.

• Fraud-prevention providers.

• Fulfillment centers.

• Shipping carriers.

• Customer-support providers.

• Email and text-message providers.

• Accounting and professional advisers.

• Cybersecurity and information-technology providers.

• Analytics providers.

These organizations may process information on our behalf under contractual restrictions.

Advertising and Marketing Partners

Subject to your privacy choices and applicable law, we may disclose online identifiers, browsing activity, purchase activity, and inferences to:

• Advertising networks.

• Analytics providers.

• Social-media platforms.

• Marketing platforms.

• Audience-measurement providers.

This information may be used to measure advertising, create audiences, limit repetitive advertisements, or provide advertisements based on activity across different websites or services.

Payment and Financial Partners

We may disclose transaction and order information to payment processors, banks, card networks, fraud-prevention services, and financial institutions for payment processing, authentication, dispute management, and fraud prevention.

Shipping and Fulfillment Partners

We may disclose contact, order, verification, and delivery information to fulfillment providers and shipping carriers so they can prepare, ship, track, and deliver orders.

Government and Legal Authorities

We may disclose information when reasonably necessary to:

• Comply with applicable law.

• Respond to a subpoena, court order, or lawful government request.

• Cooperate with regulators or law enforcement.

• Protect our rights, customers, employees, or business.

• Investigate fraud or unlawful activity.

• Enforce our agreements and policies.

Business Transaction Recipients

Personal information may be disclosed in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or other business transaction, subject to applicable law.

5. Sale and Sharing of Personal Information

Norterra Pouches does not sell personal information in exchange for money.

However, our use of certain analytics, advertising cookies, pixels, or similar technologies may be considered a “sale” or “sharing” of personal information under California law, even when no money is exchanged.

During the preceding 12 months, we may have shared the following categories for cross-context behavioral advertising:

• Online identifiers.

• Internet or electronic network activity.

• Commercial or purchase activity.

• Approximate geolocation information.

• Inferences regarding customer interests or preferences.

These categories may be shared with advertising networks, analytics providers, and social-media platforms.

We do not knowingly sell or share the personal information of anyone under 16 years of age. Our website and products are intended exclusively for adults aged 21 and older.

Your Right to Opt Out

California residents may opt out of the sale or sharing of their personal information by:

• Selecting the Your Privacy Choices or Do Not Sell or Share My Personal Information link located in the website footer.

• Adjusting preferences through our cookie-consent tool.

• Emailing us at Support@norterrapouches.com

Your cookie preferences may be specific to the browser and device you use. You may need to repeat your choices on each browser or device.

6. Global Privacy Control

Where required by applicable law, Norterra Pouches recognizes and processes supported Global Privacy Control signals as requests to opt out of the sale or sharing of personal information associated with the browser or device sending the signal.

A Global Privacy Control signal generally applies only to the browser and device through which it is sent. Customers using multiple devices or browsers may need to enable the signal separately on each one.

7. Retention of Personal Information

We retain personal information only for as long as reasonably necessary and proportionate to fulfill the purposes described in this California Notice, unless a longer retention period is required or permitted by law.

The criteria used to determine retention periods may include:

• The length of the customer relationship.

• The time required to process and deliver an order.

• Customer-service and warranty requirements.

• Applicable refund and chargeback periods.

• Fraud-prevention and security requirements.

• Tax, accounting, and recordkeeping obligations.

• Legal limitation periods.

• Regulatory obligations.

• The need to establish, exercise, or defend legal claims.

• The sensitivity, amount, and nature of the information.

Typical retention categories may include:

• Order and transaction records: Retained for the period necessary to fulfill the order and meet tax, accounting, fraud-prevention, dispute, and legal requirements.

• Customer account information: Retained while the account remains active and for a reasonable period afterward.

• Customer-support records: Retained for the period necessary to resolve the inquiry and manage related disputes.

• Marketing information: Retained until consent is withdrawn, the customer unsubscribes, or the information is no longer required for the disclosed marketing purpose.

• Age-verification records: Retained according to legal requirements and the policies of the age-verification provider.

• Website and security logs: Retained for a reasonable period necessary for security, troubleshooting, analytics, fraud prevention, and legal compliance.

• Privacy-request records: Retained as necessary to document and demonstrate compliance with applicable privacy laws.

Personal information that is no longer reasonably necessary will be deleted, anonymized, or securely disposed of, subject to applicable legal requirements and technical limitations.

8. California Privacy Rights

Subject to applicable exceptions, California residents may have the following rights:

Right to Know and Access

You may request information regarding:

• The categories of personal information we collected about you.

• The specific pieces of personal information we collected about you.

• The categories of sources from which we collected personal information.

• Our purposes for collecting, using, selling, or sharing personal information.

• The categories of third parties to whom we disclosed personal information.

• The categories of personal information sold, shared, or disclosed for business purposes.

Right to Delete

You may request that we delete personal information we collected from you, subject to exceptions permitted by law.

For example, we may retain information necessary to complete a transaction, prevent fraud, comply with legal obligations, maintain security, resolve disputes, or exercise legal rights.

Right to Correct

You may request that we correct inaccurate personal information maintained about you.

Right to Opt Out of Sale or Sharing

You may direct us not to sell or share your personal information for cross-context behavioral advertising.

Right to Limit Certain Uses of Sensitive Personal Information

When applicable, you may request that we limit the use or disclosure of sensitive personal information to uses reasonably necessary to provide requested goods or services and for other purposes permitted by law.

We do not use sensitive personal information to infer characteristics about customers unless clearly disclosed and legally permitted.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising a California privacy right.

Exercising a privacy right will not result in:

• Denial of goods or services.

• Charging a different price or rate.

• Providing a different level or quality of service.

• Retaliation or other unlawful discriminatory treatment.

This does not prevent us from offering a lawful loyalty, discount, or financial-incentive program when appropriate notices are provided.

9. How to Submit a Privacy Request

You may submit a request to know, access, delete, correct, or limit through the following methods:

Email: Support@norterrapouches.com

Please clearly identify the privacy right you wish to exercise and provide sufficient information for us to locate the relevant records.

10. Verification of Requests

To protect customer information, we may need to verify your identity before completing a request.

Verification may require us to confirm information such as:

• Name.

• Email address.

• Telephone number.

• Billing or delivery address.

• Order number.

• Recent purchase information.

• Other information reasonably necessary to match the request with our records.

We will use information submitted for verification only to confirm the requester’s identity or authority.

We may deny or limit a request when we cannot reasonably verify identity, when an exception applies, or when fulfilling the request would conflict with applicable law.

11. Authorized Agents

A California resident may designate an authorized agent to submit a privacy request on their behalf.

We may require:

• Written and signed authorization from the consumer.

• Proof that the agent is authorized to act for the consumer.

• Direct verification of the consumer’s identity.

• Confirmation that the consumer granted the agent permission.

An agent holding a valid power of attorney may provide documentation demonstrating that authority.

12. Requests Concerning Children

Norterra Pouches does not knowingly collect personal information from children for the purpose of selling nicotine products.

Our website, products, and services are intended exclusively for adults aged 21 and older. We do not knowingly sell or share the personal information of consumers under 16 years of age.

Anyone who believes that a minor has submitted personal information to us should contact:

13. Do Not Track Signals

Some web browsers offer a “Do Not Track” setting. Because there is not currently a universally accepted standard for responding to traditional Do Not Track signals, our website may not respond to those signals consistently.

However, where required by law, we process supported Global Privacy Control signals as requests to opt out of the sale or sharing of personal information.

14. Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

This California Notice does not govern the privacy practices of third parties. We encourage customers to review the privacy notices of any third-party service before providing personal information.

15. Changes to This California Notice

We may update this California Notice periodically to reflect changes in our business practices, technologies, services, or legal obligations.

The revised notice will be posted on this page with an updated “Last updated” date. When required by law, we will provide additional notice before making material changes.

16. Contact Us

For questions about this California Notice or our privacy practices, contact us at:

Norterra Pouches
Operated by: [Full Legal Company Name]
Address: Phoenix, Arizona 
Email: support@norterrapouches.com