Disclaimer

This website, www.norterrapouches.com (the “Site”), is operated by Norterra Pouches LLC, doing business as Norterra Pouches (“Norterra Pouches,” “Norterra,” “we,” “us,” or “our”).

By accessing the Site, creating an account, purchasing a product, or otherwise using our services, you acknowledge that you have read and understood this Disclaimer.

1. Compliance Commitment

Norterra Pouches is committed to operating as a responsible retailer and complying with all applicable federal, state, and local laws, regulations, licensing requirements, age restrictions, tax obligations, shipping rules, and product-specific restrictions that apply to our business.

Because laws and regulatory requirements may change, products, flavors, strengths, brands, promotions, payment methods, and shipping destinations may be restricted, modified, or discontinued without prior notice.

We reserve the right to refuse, restrict, hold, or cancel any order when we reasonably determine that fulfilling it may:

  • Violate an applicable law or regulation.

  • Conflict with a state or local product restriction.

  • Involve a product that is not eligible for sale or delivery.

  • Violate a carrier or adult-signature requirement.

  • Create a compliance, fraud, payment, or safety concern.

  • Conflict with our Terms and Conditions or store policies.

Nothing in this Disclaimer limits or transfers Norterra Pouches’ own legal responsibilities as a retailer.

2. Independent Retailer

Norterra Pouches is an independent online retailer of third-party branded nicotine pouch products.

Unless we expressly state otherwise in writing, Norterra Pouches:

  • Does not manufacture the products offered on the Site.

  • Does not own the brands displayed on the Site.

  • Is not the parent company, subsidiary, or affiliate of those brands.

  • Is not sponsored, operated, or controlled by those brands.

  • Is not officially endorsed by any manufacturer or brand owner.

  • Does not represent itself as an authorized dealer, distributor, or agent of a brand unless that status has been formally granted.

The inclusion of a product or brand on the Site does not imply a partnership, sponsorship, agency relationship, endorsement, or common ownership between Norterra Pouches and the relevant manufacturer or trademark owner.

3. Trademarks and Brand Ownership

All brand names, product names, logos, trademarks, service marks, trade dress, packaging designs, and other brand-related materials displayed on the Site belong to their respective owners.

Examples may include ZYN, VELO, Rogue, FRE, ZONE, On!, and other brands offered through the Site.

Norterra Pouches uses these names and materials solely to:

  • Identify products offered for lawful resale.

  • Describe product characteristics.

  • Help customers distinguish between available products.

  • Provide accurate information about the products being purchased.

No ownership of third-party intellectual property is claimed by Norterra Pouches.

Any reference to a third-party brand is descriptive and should not be interpreted as an endorsement of Norterra Pouches by that brand.

4. Product Sourcing and Authenticity

Norterra Pouches seeks to obtain genuine products through manufacturers, wholesalers, suppliers, distributors, and other commercial sources that we consider reliable.

However, unless expressly confirmed in writing, the presence of a product on the Site does not mean that Norterra Pouches has a direct contractual relationship with its manufacturer.

Customers who have concerns regarding a product’s authenticity, packaging, seal, labeling, condition, batch information, or expiration date should contact us before using the product.

Norterra Pouches does not knowingly offer counterfeit, tampered, opened, or expired products. We reserve the right to remove a product from sale, investigate its sourcing, or contact the supplier or manufacturer if a product-integrity concern arises.

5. Manufacturer Responsibility

The relevant manufacturer is responsible for the formulation, ingredients, manufacturing process, product design, packaging, labeling, nicotine content, quality controls, and manufacturer-issued claims relating to its products.

Norterra Pouches does not independently formulate, modify, refill, repackage, or manufacture third-party nicotine pouch products unless expressly disclosed.

Questions specifically concerning ingredients, manufacturing methods, laboratory testing, product formulation, or manufacturer warranties may need to be directed to the applicable manufacturer.

Nothing on the Site should be interpreted as Norterra Pouches independently verifying every claim made by a manufacturer.

6. Product Information

We make reasonable efforts to provide accurate and current product information, including:

  • Brand and manufacturer.

  • Flavor.

  • Nicotine strength.

  • Pouch quantity.

  • Product format.

  • Net weight.

  • Ingredients or warnings made available by the manufacturer.

Product information may be obtained from manufacturers, suppliers, packaging, distributors, or other third-party sources.

Manufacturers may change a product’s packaging, formulation, labeling, graphics, pouch count, nicotine strength description, or other specifications without prior notice to Norterra Pouches.

As a result:

  • Packaging received may differ from the images displayed online.

  • Product photographs may be provided for illustrative purposes.

  • Colors may appear differently depending on the screen or device.

  • Manufacturer information may change before the Site is updated.

Customers should always read the physical product packaging, warnings, and instructions before use. If information on the packaging differs from information displayed on the Site, customers should contact us before using the product.

7. Regulatory Status

The availability of a product on the Site should not, by itself, be interpreted as a representation that the product:

  • Is approved by the U.S. Food and Drug Administration.

  • Has received a particular regulatory authorization.

  • Is approved as safe.

  • Is harmless or risk-free.

  • Is authorized for a therapeutic or medical purpose.

  • Is approved as a smoking-cessation product.

  • May lawfully be sold in every state, city, or jurisdiction.

Any regulatory authorization applies only to the specific products covered by the applicable authorization and should not be interpreted as applying to an entire brand or product family.

Norterra Pouches may remove, restrict, or stop selling a product when its regulatory status changes or when we receive information indicating that continued sale may not be permitted.

8. Adult Customers Only

The Site and its products are intended exclusively for adults aged 21 and older.

By accessing the Site or placing an order, you represent that:

  • You are at least 21 years old.

  • You are legally permitted to purchase and possess the products.

  • You are purchasing for yourself or another legally eligible adult.

  • You will not provide products to anyone under 21.

  • The information submitted for verification is accurate and belongs to you.

Age-gate confirmation alone may not be sufficient. Customers may be required to complete age and identity verification before an order is approved or shipped.

We may request government-issued identification or other information reasonably necessary to verify eligibility.

Attempting to bypass age verification, using another person’s identity, submitting false documents, or purchasing products for a minor is strictly prohibited.

9. Nicotine and Health Warning

Nicotine is addictive and is not risk-free.

Products sold through Norterra Pouches are intended only for adults who are legally eligible to purchase nicotine products. Individuals who do not currently use nicotine should not begin using nicotine products.

Products should be kept securely out of the reach of children and pets. Accidental ingestion or exposure may require immediate medical attention.

Customers should read all manufacturer warnings and consult an appropriate healthcare professional regarding questions about nicotine use, health conditions, medications, pregnancy, breastfeeding, or adverse reactions.

10. No Medical or Smoking-Cessation Advice

Content available through Norterra Pouches is provided for general informational and commercial purposes only.

Nothing on the Site constitutes:

  • Medical advice.

  • Diagnosis or treatment.

  • Healthcare guidance.

  • A guarantee of health outcomes.

  • Smoking-cessation counseling.

  • A recommendation to begin using nicotine.

  • A representation that a product is safer than another product, except where a specific legally authorized claim is accurately presented.

Nicotine pouches should not be treated as approved smoking-cessation products unless a specific product has received the required authorization for that purpose.

Customers seeking to stop smoking, vaping, or using nicotine should consult a qualified healthcare professional regarding appropriate options.

11. Customer Responsibility

Customers are responsible for:

  • Reviewing product descriptions before ordering.

  • Selecting an appropriate product and nicotine strength.

  • Reading product packaging and warnings before use.

  • Providing accurate age, identity, billing, and shipping information.

  • Ensuring that products may lawfully be purchased and possessed at the delivery location.

  • Keeping products away from minors and pets.

  • Using products only as directed by the manufacturer.

  • Discontinuing use and seeking professional assistance if an adverse reaction occurs.

A customer’s responsibility to follow applicable laws does not remove Norterra Pouches’ responsibility to comply with the laws applicable to its own operations.

12. Shipping Restrictions

Norterra Pouches ships only to supported U.S. locations where we determine that an order may be lawfully and responsibly fulfilled.

Product availability may vary according to:

  • Federal, state, county, or city laws.

  • Flavor restrictions.

  • Product authorization status.

  • Carrier limitations.

  • Adult-signature requirements.

  • Licensing requirements.

  • Internal compliance policies.

If a state, address, or product is unavailable at checkout, customer support cannot guarantee that the restriction can be overridden.

Some deliveries may require an adult aged 21 or older to present valid identification and sign for the package.

13. Pricing, Availability, and Errors

Prices, inventory, product descriptions, promotions, shipping options, and availability may change without notice.

We reserve the right to correct:

  • Typographical errors.

  • Incorrect product information.

  • Pricing mistakes.

  • Inventory inaccuracies.

  • Promotion errors.

  • Tax-calculation errors.

  • Technical or checkout errors.

If an error affects an order, we may contact the customer, correct the order, offer an alternative, or cancel and refund the affected transaction.

The placement of an order does not guarantee acceptance or fulfillment.

14. Promotions, Rewards, and Referral Offers

Promotions, rewards, referral offers, discounts, and free-product offers are subject to:

  • Applicable federal, state, and local laws.

  • Age-verification requirements.

  • Product and location restrictions.

  • Minimum purchase requirements.

  • Eligibility rules.

  • Redemption limits.

  • Expiration dates.

  • Separate promotional terms.

Norterra Pouches may modify, restrict, suspend, or cancel a promotion when necessary for legal, regulatory, fraud-prevention, or operational reasons.

No promotion is intended to encourage nicotine use by minors or by individuals who do not currently use nicotine.

15. Third-Party Services

The Site may rely on third parties for services such as:

  • Website hosting.

  • Payment processing.

  • Age verification.

  • Fraud prevention.

  • Shipping and delivery.

  • Analytics.

  • Advertising.

  • Customer support.

  • Rewards administration.

These third parties operate under their own terms, privacy practices, systems, and availability.

Norterra Pouches is not responsible for a third party’s independent website, policies, system interruptions, data practices, delivery performance, or content, except to the extent responsibility cannot lawfully be excluded.

16. External Links

The Site may contain links to manufacturer websites, carrier websites, regulatory resources, social-media platforms, or other third-party services.

These links are provided for convenience and informational purposes. Norterra Pouches does not control and does not necessarily endorse the content, accuracy, security, availability, or privacy practices of third-party websites.

Customers access external websites at their own discretion and should review the applicable terms and privacy policies.

17. Website Availability

We do not guarantee that the Site will always be uninterrupted, error-free, secure, or available.

Access may be temporarily limited because of:

  • Maintenance.

  • Software updates.

  • Technical failures.

  • Cybersecurity concerns.

  • Third-party service interruptions.

  • Legal or regulatory requirements.

  • Events outside our reasonable control.

We may modify, suspend, or discontinue all or part of the Site when reasonably necessary.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Norterra Pouches will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from the use of the Site or third-party products.

Nothing in this Disclaimer excludes or limits liability that cannot legally be excluded, including any rights available under applicable consumer-protection laws.

Any limitations of liability are also subject to the complete provisions contained in our Terms and Conditions.

19. No Waiver of Consumer Rights

Nothing in this Disclaimer is intended to waive, restrict, or eliminate any non-waivable right or remedy provided to a customer by applicable law.

If any provision conflicts with a mandatory legal requirement, the mandatory legal requirement will control.

20. Changes to This Disclaimer

We may update this Disclaimer to reflect changes in:

  • Our business practices.

  • Products or services.

  • Regulatory requirements.

  • Technology.

  • Shipping availability.

  • Third-party relationships.

  • Store policies.

The revised version will be posted on this page with an updated “Last updated” date.

21. Related Policies

This Disclaimer should be read together with our:

  • Terms and Conditions.

  • Privacy Policy.

  • California Privacy Notice.

  • Responsible Retailing Policy.

  • Shipping and Delivery Policy.

  • Refund and Returns Policy.

  • Rewards Program Terms.

  • Referral Program Terms.

If there is a conflict between this Disclaimer and a more specific policy, the more specific policy will generally apply to that subject.

22. Contact Us

Questions about Norterra Pouches, our products, brand relationships, or this Disclaimer may be sent to: Support@norterrapouches.com