My Rewards

How many points can I keep in my account?

You may hold a maximum of 4,000 Norterra Rewards points in your account at any time.

Once your balance reaches 4,000 points, you will not earn additional points until you redeem enough points to reduce your balance below the limit.

Rewards points expire 12 months after the date they are earned, so we recommend redeeming them regularly.

How do I use my points to save money?

You can redeem your points for discount coupons that may be applied to eligible purchases.

For example:

1,000 points = $5 off

Available redemption values may be displayed in your rewards account.

Rewards coupons cannot be combined with other coupon codes, promotional discounts, or offers unless otherwise stated.

How long are rewards coupons valid?

Rewards coupons are valid until the end of the calendar year in which they are issued.

For example, if you redeem points for a coupon on June 15, 2026, the coupon will remain valid until December 31, 2026.

Any unused coupon will expire after the stated expiration date and cannot be replaced or converted back into points.

When do my rewards points expire?

Norterra Rewards points expire 12 months after the date they are earned.

Expired points will automatically be removed from your account and cannot be restored, transferred, or exchanged for cash.

Can I transfer my points to another customer?

No. Norterra Rewards points are linked to the account that earned them and cannot be transferred, sold, shared, or combined with another customer’s account.

Points may only be redeemed by the registered account holder.

Can I earn rewards from product manufacturers as well?

Some nicotine pouch manufacturers operate their own independent rewards programs.

Depending on the brand and its program rules, you may be able to earn manufacturer rewards by scanning a QR code or entering a unique code printed on the product packaging.

Manufacturer rewards programs are separate from Norterra Rewards. Points earned through Norterra Pouches cannot be transferred to a manufacturer’s rewards account, and manufacturer points cannot be transferred to Norterra Pouches.

Some manufacturers may require products to be purchased directly through their own websites to qualify. Always review the manufacturer’s terms before assuming that your purchase is eligible.

Norterra Pouches does not operate, manage, or guarantee any third-party manufacturer rewards program.

What happens to my points if I return or cancel an order?

If an order is returned, canceled, refunded, disputed, or partially refunded, the points earned from the affected products or order may be deducted from your rewards balance.

This adjustment ensures that your points balance accurately reflects the value of completed and eligible purchases.

If you have already redeemed the points earned from a refunded order, your rewards balance may become negative. Future points may be applied toward the negative balance before additional points become available for redemption.

Is there a limit to how many points I can earn?

There is no fixed lifetime limit on the number of points you may earn. However, your account may hold a maximum balance of 4,000 points at any one time.

Any points earned while your account is already at the maximum balance will not be credited. Redeeming points will allow you to begin earning again.

Are rewards points earned on the total order amount?

No. Rewards points are calculated using the eligible merchandise subtotal only.

Points are not earned on:

• Sales or excise taxes.

• Shipping and delivery charges.

• Tips or service fees.

• Gift cards.

• Discounts or coupon values.

• Refunded or canceled products.

• Other excluded charges or products.

How are my points calculated?

You earn 1 point for every eligible $1 spent on the merchandise subtotal.

For example:

Merchandise subtotal: $10
Shipping: $3
Taxes: $7
Order total: $20

In this example, you would earn 10 rewards points because points are calculated using the $10 merchandise subtotal.

Partial dollars may be rounded according to the rules displayed in your rewards account.

When will points appear in my account?

Points may initially appear as pending while your order is being processed.

They may become available after payment has been confirmed, the order has been shipped, or any required review period has ended.

Points may be delayed, withheld, or canceled when an order is:

• Canceled or refunded.

• Declined or unpaid.

• Under fraud or compliance review.

• Associated with a payment dispute or chargeback.

• Placed in violation of our rewards or purchasing policies.

Do I need an account to earn points?

Yes. You must have a Norterra Pouches customer account and be signed in when placing your order.

Orders placed using guest checkout may not automatically earn points. We may be unable to add points after an order has been completed if the order was not connected to a registered account.

Can I receive cash instead of using my points?

No. Norterra Rewards points and coupons have no cash value and cannot be exchanged for cash, account credit, refunds, gift cards, or any other form of payment.

Can rewards coupons be combined?

Unless otherwise stated, only one rewards coupon or promotional code may be used per order.

Rewards coupons cannot be combined with:

• Other rewards coupons.

• Promotional discount codes.

• Automatic discounts.

• Member-only offers.

• Brand-specific promotions.

The applicable restrictions will be displayed at checkout or in the terms of the relevant promotion.

Can Norterra Pouches change the rewards program?

Norterra Pouches reserves the right to modify, suspend, restrict, or discontinue the Norterra Rewards program at any time, subject to applicable law.

Changes may include adjustments to:

• Earning rates.

• Redemption values.

• Maximum point balances.

• Expiration periods.

• Eligible products or purchases.

• Coupon restrictions.

• Membership requirements.

We may also remove points obtained through fraud, abuse, duplicate accounts, unauthorized transactions, canceled orders, or attempts to manipulate the rewards program.

Who is eligible to join Norterra Rewards?

The Norterra Rewards program is available only to registered customers who are at least 21 years old and have successfully completed any required age-verification process.

Membership is limited to one rewards account per customer. Creating multiple accounts to obtain additional points, discounts, or promotional benefits is prohibited.

Need Help with Your Rewards?

For questions about your points balance, expired points, missing points, or rewards coupons, please contact our customer support team through the Contact Us page.

Please include your account email address and relevant order number so we can review your request.

Norterra Rewards points are promotional benefits, have no cash value, and are subject to the Norterra Rewards Program Terms.