Responsible Retailing

Our Commitment

At Norterra Pouches, responsible retailing is central to everything we do. We are committed to maintaining a secure, compliant, and transparent online shopping environment for adults aged 21 and older.

Our goal is to provide adult customers with access to authentic nicotine pouch products while prioritizing age verification, regulatory compliance, product quality, customer education, and responsible marketing.

Nicotine products are intended exclusively for adults who meet the legal purchasing age. They must never be purchased for, supplied to, or used by anyone under the age of 21.

Age Verification and Prevention of Youth Access

Norterra Pouches maintains a strict minimum purchasing age of 21 for all customers, regardless of whether a lower age may be permitted under any local rule.

Customers may be required to complete age and identity verification through an independent third-party verification provider before an order can be accepted or fulfilled. Verification may include:

• Matching customer information against trusted databases or public records.

• Requesting a government-issued photo ID.

• Confirming the customer’s name, date of birth, billing information, or delivery details.

• Requiring additional documentation when the submitted information cannot be verified automatically.

Returning customers may be verified more quickly when they use information that has previously been successfully confirmed. However, Norterra Pouches reserves the right to request additional verification at any time.

We may decline, place on hold, or cancel an order when:

• The customer’s age or identity cannot be verified.

• Required identification is not provided.

• Information submitted during checkout is incomplete, inaccurate, or inconsistent.

• An order appears to have been placed on behalf of an underage person.

• Fraud, document falsification, unauthorized payment activity, or misuse of our website is suspected.

Attempting to purchase nicotine products using another person’s identity, false information, altered documents, or unauthorized payment details is strictly prohibited. Suspicious activity may be reported to payment providers, delivery partners, regulatory authorities, or law enforcement when appropriate.

Website Access Controls

Our website uses an age-confirmation gateway to remind visitors that Norterra Pouches is intended only for adults aged 21 and older.

The age gateway is an initial access-control measure and does not replace the identity and age-verification procedures that may be required during checkout or before shipment.

We continually review our controls and ordering processes to reduce the risk of minors accessing or purchasing nicotine products through our platform.

Product Standards and Information

Norterra Pouches is committed to offering genuine products obtained from established manufacturers, suppliers, and distribution channels.

We take reasonable measures to review product packaging, condition, labeling, expiration information, and other available product details before products are offered or shipped. Products that appear damaged, opened, expired, improperly labeled, or otherwise unsuitable for sale may be withheld from shipment.

We aim to provide accurate product information, including:

• Brand and manufacturer.

• Flavor profile.

• Nicotine strength.

• Pouch quantity.

• Product format.

• Net weight and other available specifications.

Product packaging and information may occasionally be updated by manufacturers. When packaging differs from the images displayed on our website, the product received may feature updated branding or labeling while remaining the same advertised product.

Nothing on our website should be interpreted as medical advice or as a claim that nicotine products are safe, risk-free, or approved as smoking-cessation products.

Shipping and Regulatory Compliance

Norterra Pouches ships only to locations where the online sale and delivery of the ordered products are permitted.

Availability may vary depending on federal, state, local, carrier, or product-specific restrictions. Certain flavors, brands, strengths, quantities, or product categories may not be available in every location.

We reserve the right to:

• Restrict products based on the customer’s delivery location.

• Decline orders to prohibited or unsupported destinations.

• Request additional age or identity verification before shipment.

• Use an adult-signature service where required or considered appropriate.

• Cancel and refund orders that cannot legally or responsibly be fulfilled.

We work with established delivery providers, which may include USPS, UPS, FedEx, or other qualified carriers, depending on the destination, service availability, and applicable shipping requirements.

Customers are responsible for providing complete and accurate billing, verification, and delivery information. Norterra Pouches is not responsible for delays or failed deliveries caused by inaccurate addresses, restricted destinations, unsuccessful age verification, or a customer’s failure to complete an adult-signature requirement.

Secure Payments

We work with established payment service providers to offer secure payment processing.

Payment information is transmitted and processed through the applicable payment provider’s protected systems. Norterra Pouches does not directly store complete payment-card information on its servers.

Orders may be delayed, reviewed, declined, or canceled when payment information cannot be authenticated or when a transaction is identified as potentially unauthorized, fraudulent, or unusually high-risk.

Purchase Limits and Resale Prevention

Products sold by Norterra Pouches are intended for lawful personal use by verified adult customers.

To discourage unauthorized resale, straw purchases, youth access, fraud, and misuse of our platform, we may establish limits based on:

• The number of products or cans ordered.

• A specific brand, flavor, strength, or SKU.

• Orders placed within a defined period.

• Customer, household, billing, payment, or delivery information.

• Unusual or repeated purchasing patterns.

Orders exceeding an applicable limit may be reduced, placed under review, or canceled. Multiple orders associated with the same person, household, payment method, billing address, delivery address, device, or account may be treated as related transactions.

Creating multiple accounts or using different identities to avoid purchase limits or verification requirements is prohibited.

Fraud Prevention and Manual Review

Norterra Pouches uses automated systems and manual review procedures to help identify suspicious activity and protect our customers, business, payment partners, and delivery providers.

An order may require additional review when we detect:

• Mismatched customer, billing, or delivery information.

• Repeated failed verification attempts.

• Unusual order quantities or purchasing behavior.

• Multiple accounts connected to the same customer or address.

• Suspected unauthorized use of a payment method.

• Attempts to manipulate promotions, refunds, purchase limits, or verification procedures.

Orders under review will not be released for shipment until the required checks have been completed. We are not obligated to approve or fulfill an order when compliance, security, or fraud-related concerns remain unresolved.

Responsible Marketing and Promotions

Norterra Pouches markets its products exclusively to adults aged 21 and older.

Our marketing and promotional materials are designed to avoid content that primarily appeals to children or underage individuals. We do not knowingly direct advertising, promotional messages, or nicotine product offers to anyone under 21.

Our responsible marketing practices include:

• Using adult-oriented language, placement, and presentation.

• Avoiding claims that nicotine products are harmless or risk-free.

• Avoiding medical, therapeutic, or smoking-cessation claims unless legally authorized.

• Reviewing promotional content for regulatory and platform compliance.

• Requiring appropriate consent for promotional email or text communications.

• Providing customers with methods to unsubscribe from marketing communications.

• Displaying applicable nicotine warnings where required.

• Reviewing customer-generated content before or after publication when appropriate.

We reserve the right to remove reviews, comments, images, or other submitted content that appears to promote underage use, irresponsible consumption, unlawful activity, misleading health claims, or violations of our website policies.

Responsible Product Use

Nicotine is an addictive chemical. Norterra Pouches products are intended only for adults aged 21 and older who already use nicotine.

Customers should:

• Read all packaging, warnings, and manufacturer instructions before use.

• Keep nicotine products securely stored and out of the reach of children and pets.

• Never sell, transfer, or provide nicotine products to anyone under 21.

• Never use products with damaged, opened, or altered packaging.

• Consult a qualified healthcare professional regarding personal health concerns.

Nicotine products should not be used by minors, pregnant or breastfeeding individuals, or people who have been advised by a healthcare professional to avoid nicotine.

Norterra Pouches does not manufacture the products sold on this website and does not provide medical advice.

Accessibility

Norterra Pouches is committed to creating an online experience that is accessible and usable for as many visitors as reasonably possible.

We work to improve our website in alignment with recognized accessibility practices, including the Web Content Accessibility Guidelines. Our ongoing efforts may include:

• Clear and consistent navigation.

• Readable text and page structures.

• Alternative text for meaningful images.

• Descriptive buttons and links.

• Keyboard-friendly navigation.

• Appropriate headings and form labels.

• Improved compatibility with assistive technologies.

Accessibility is an ongoing process. Customers who experience difficulty accessing information, navigating our website, or completing a purchase may contact our customer support team for assistance.

Our Right to Refuse or Cancel Orders

Norterra Pouches reserves the right to refuse, restrict, place on hold, or cancel an order when reasonably necessary to protect customers, prevent youth access, comply with applicable requirements, address suspected fraud, enforce purchase limits, or reduce financial and operational risk.

When an order is canceled before fulfillment, any eligible payment will be returned in accordance with our Refund Policy and the processing timeframes of the customer’s financial institution.

Questions or Concerns

Questions about responsible retailing, age verification, accessibility, product restrictions, or an order review may be submitted through our Contact Us page.

By accessing our website or placing an order, customers agree to comply with this Responsible Retailing Policy, our Terms and Conditions, Privacy Policy, Shipping Policy, and Refund Policy.

Norterra Pouches products are intended exclusively for adults aged 21 and older.